Contact Us
We’re committed to providing exceptional customer support for all your gaming inquiries and account matters. Our dedicated team operates across multiple channels to ensure you receive prompt assistance with any questions regarding responsible gaming, account access, technical issues, or general information about our gaming platform.
Preferred Communication Channels
- Online chat support available 24/7 for immediate assistance
- Email us at [email protected] for detailed inquiries
- Call our Australian support line on 1800 924 628 (free call)
- Submit formal complaints via registered post
Support Department Guidelines
Our compliance team handles responsible gaming concerns and self-exclusion requests. Technical support addresses platform issues and account access problems. General inquiries regarding promotions and features are managed by our customer service division. Average response time is 4 business hours via email, whilst phone support operates Monday to Sunday, 8 AM to 11 PM AEDT. For urgent matters concerning problem gambling, please contact Gambling Help Services on 1800 858 858. Last updated: January 19, 2026
- Provide your account details when contacting support
- Clearly describe your issue or question
- Allow adequate time for investigation of complex matters
- Keep confirmation details of all communications