What is the fastest way to contact Rocket Play Casino support?

The fastest way to get help is through the live chat feature available on the Rocket Play website and mobile app. Live chat connects you with a support representative in real time, usually within just a minute or two.

How long does it take to get a response from Rocket Play email support?

Email support at Rocket Play typically receives responses within 24 hours, though many players report hearing back considerably sooner, especially during business hours.

Is Rocket Play Casino support available to Australian players 24/7?

Yes, Rocket Play provides 24/7 customer support to all players, including those based in Australia.

What documents do I need to verify my Rocket Play account?

To complete KYC verification, Australian players typically need proof of identity, proof of address, and proof of payment method.

Does Rocket Play Casino offer responsible gambling support?

Yes, Rocket Play offers deposit limits, session time reminders, cooling-off periods, and self-exclusion options, plus referrals to Gambling Help Online on 1800 858 858.

Privacy Policy

Last Updated: January 2026

Artunger.com ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

Information We Collect

We collect information in the following ways:

Personal Information: When you voluntarily submit information through contact forms, newsletter signups, or account registration, including your name, email address, and other identifying details.
IP Address: We automatically collect your Internet Protocol (IP) address to understand your location and prevent fraudulent activity.
Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and track your interactions with our Site.
Usage Data: We collect information about how you interact with our Site, including pages visited, time spent, clicks, and referring websites.
Device Information: Information about your device, browser type, and operating system.

How We Use Information

We use the information we collect for the following purposes:

Analytics: To analyze Site traffic, user behaviour, and engagement patterns to improve our services.
Affiliate Tracking: To track referrals to our partner casinos and monitor affiliate commission performance.
Site Improvement: To enhance Site functionality, user experience, and content relevance.
Marketing: To send promotional communications, newsletters, and updates (only with your consent where required).
Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
Fraud Prevention: To detect and prevent fraudulent or unauthorized activity.

Cookie Policy

Our Site uses the following types of cookies:

Essential Cookies: Required for Site functionality and security.
Analytics Cookies: Used to understand user behaviour and Site performance.
Affiliate Tracking Cookies: Used to identify and track referrals to partner casinos.
Advertising Cookies: Used to deliver targeted content and measure advertising effectiveness.

You can control cookies through your browser settings and opt-out of non-essential cookies at any time. However, disabling essential cookies may affect Site functionality. For more information about cookies, visit www.allaboutcookies.org.

Third-Party Links

Our Site contains links to external websites, including casino operators and affiliate partners. We are not responsible for the privacy practices, content, or security of these third-party sites. When you click on links to external sites, you leave our Site and are subject to their respective privacy policies and terms of service.

We recommend reviewing the privacy policies of any third-party website before providing your personal information or engaging in gambling activities.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: You may request access to the personal information we hold about you.
Right to Correction: You may request that we correct inaccurate or outdated information.
Right to Deletion: You may request deletion of your personal information, subject to legal obligations.
Right to Opt-Out: You may opt-out of marketing communications and non-essential tracking.
Right to Data Portability: You may request your information in a portable format.

For Australian users, these rights are protected under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). EU/UK users have additional rights under GDPR, and US users may have rights under CCPA or similar state privacy laws.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this Privacy Policy. Typically, we retain data for:

Active user accounts: Duration of the account plus 2 years after closure.
Affiliate tracking data: Up to 90 days.
Analytics data: Up to 24 months.
Legal and compliance records: As required by applicable law.

You may request deletion of your data at any time, subject to legal retention obligations.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

Email: [email protected]
Website: artunger.com

We will respond to privacy requests within 30 days or as required by applicable law.

Note: Gambling can be addictive. If you experience gambling-related harm, please seek help from organisations such as Gambling Help Online (Australia).