What is the fastest way to contact Rocket Play Casino support?

The fastest way to get help is through the live chat feature available on the Rocket Play website and mobile app. Live chat connects you with a support representative in real time, usually within just a minute or two.

How long does it take to get a response from Rocket Play email support?

Email support at Rocket Play typically receives responses within 24 hours, though many players report hearing back considerably sooner, especially during business hours.

Is Rocket Play Casino support available to Australian players 24/7?

Yes, Rocket Play provides 24/7 customer support to all players, including those based in Australia.

What documents do I need to verify my Rocket Play account?

To complete KYC verification, Australian players typically need proof of identity, proof of address, and proof of payment method.

Does Rocket Play Casino offer responsible gambling support?

Yes, Rocket Play offers deposit limits, session time reminders, cooling-off periods, and self-exclusion options, plus referrals to Gambling Help Online on 1800 858 858.

Responsible Gaming

Our Commitment to Safe Gaming

At Rocket Play, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We encourage all players to gamble responsibly and within their means.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction in Australia) to access and use Rocket Play. We take age verification seriously and reserve the right to request proof of age at any time. By accessing our site, you confirm that you meet the legal age requirement.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in your own behaviour, please seek help immediately:

Chasing losses by gambling more to recover money you've lost
Spending more time or money on gambling than intended
Neglecting family, friends, work, or other responsibilities due to gambling
Hiding your gambling activities or lying about the amount you gamble
Feeling anxious, irritable, or restless when trying to reduce gambling
Borrowing money or using credit to fund gambling
Gambling to escape negative emotions or stress
Failed attempts to cut back or stop gambling
Jeopardising relationships, employment, or education due to gambling
Experiencing financial difficulties as a result of gambling

Self-Help Tools & Limits

Rocket Play provides players with a range of responsible gaming tools to help maintain control:

Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
Loss Limits: Restrict the maximum amount you're willing to lose in a given period
Reality Checks: Receive regular notifications during gaming sessions to help you stay aware of time and money spent
Session Reminders: Set time limits for your gaming sessions
Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break

To access these tools, please log into your account or contact our customer support team.

Support & Assistance

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of the following support organisations:

Australia

Gambling Help Online – Free and confidential support for people concerned about their gambling or someone else's
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)

International Support

GamCare (United Kingdom) – Free support and information about problem gambling
Website: www.gamcare.org.uk
GamStop (United Kingdom) – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Responsible Gambling Council (Canada) – Evidence-based resources for responsible gambling
Website: www.responsiblegambling.org
National Council on Problem Gambling (United States) – Helpline and resources for problem gambling
Website: www.ncpgambling.org
Phone: 1-800-522-4700

Take Action Today

If you believe you have a problem with gambling, please seek help immediately. Reaching out to a support organisation is a sign of strength, not weakness. Professional counsellors are available to provide confidential, non-judgmental assistance.

Remember: gambling should only ever be a form of entertainment. If it's causing you harm, your health and wellbeing are more important than any game.